Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how QT777 ("we", "us", "our", "the Platform", "qt777") collects, uses, stores, processes, and protects the personal data of individuals ("you", "User", "Player") who access or use the QT777 online casino and sports betting platform, including all associated websites, applications, and services accessible at qt777.casa.

QT777 is committed to handling personal data responsibly and in compliance with applicable data protection legislation. We take the privacy of our Malaysian players and international users seriously, and this Policy is designed to be transparent about our data practices so that you can make informed decisions about sharing your information with us.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together govern your use of the QT777 platform.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" — Any information that identifies or could reasonably identify a living individual, directly or in combination with other information. This includes name, email address, date of birth, identity document numbers, payment details, and IP address.
• "Processing" — Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" — QT777, which determines the purposes and means of processing personal data collected via the platform.
• "Data Processor" — Any third party that processes personal data on behalf of QT777, under contract and subject to data protection obligations.
• "Consent" — A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "KYC" — Know Your Customer — the identity and age verification process required by QT777 for all registered accounts.
• "Cookies" — Small data files placed on your device by the QT777 platform to support functionality, session management, and analytics.

Personal Data We Collect

3.1 Data Provided Directly by You

When you register, verify your identity, make deposits, or contact support, you provide us with information that may include:

3.2 Data Collected Automatically

When you use the QT777 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location (country and city level, e.g., Kuala Lumpur, Petaling Jaya, Johor Bahru)
• Device type, operating system, and browser version
• Session start and end times, session duration
• Pages visited, features accessed, and navigation patterns within the platform
• Game history, wagering activity, and transaction logs
• Login timestamps and authentication event logs

How We Use Your Personal Data

QT777 processes your personal data for the following stated purposes only:

• Account Management: Creating, maintaining, and administering your QT777 player account.
• Identity & Age Verification (KYC): Verifying that you meet the minimum age requirement of 21 years and confirming your identity in compliance with anti-money laundering obligations.
• Payment Processing: Processing deposits via FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, bank transfer, and cryptocurrency; processing withdrawal requests to your registered payment accounts.
• Service Delivery: Operating the gaming platform, maintaining session integrity, and delivering the games, features, and promotions you access.
• Customer Support: Responding to queries, resolving disputes, processing account closure requests, and handling responsible gambling tool activations.
• Fraud Prevention & Security: Detecting and preventing fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited activities.
• Legal & Regulatory Compliance: Fulfilling obligations under applicable anti-money laundering (AML) laws, data protection regulations, and any other relevant legal requirements.
• Platform Analytics & Improvement: Analysing aggregate, anonymised usage data to understand player behaviour and improve platform features, performance, and user experience.
• Responsible Gambling: Monitoring gaming patterns to identify players who may be exhibiting signs of problem gambling and providing access to responsible gambling tools.

QT777 does not use your personal data for unsolicited third-party marketing, profiling for sale to advertisers, or any purpose not listed above.

Legal Basis for Processing

QT777 relies on the following legal bases to process your personal data, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms and Conditions — for example, operating your account, processing transactions, and delivering platform services.
• Legal Obligation: Processing required to comply with applicable laws, including KYC identity verification, anti-money laundering checks, and the retention of transaction records.
• Legitimate Interests: Processing undertaken to protect the security and integrity of the platform, prevent fraud, conduct analytics for platform improvement, and manage responsible gambling obligations — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on consent as our legal basis (for example, for non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Third Parties

6.1 Categories of Recipients

QT777 does not sell personal data. We may share your data with the following categories of third parties, strictly as necessary and subject to data processing agreements:

• Payment Service Providers: Banks, FPX operators, DuitNow infrastructure providers, e-wallet operators (Touch 'n Go, Boost, GrabPay), and cryptocurrency payment processors — to complete financial transactions.
• KYC & Identity Verification Partners: Regulated identity verification services engaged to assist with age and identity checks.
• IT Infrastructure & Cloud Service Providers: Hosting and cloud infrastructure providers who process data on our behalf under strict data processing agreements.
• Legal & Regulatory Authorities: Where required by law, court order, or regulatory directive, QT777 may disclose personal data to government authorities, law enforcement agencies, or financial regulatory bodies.
• Fraud Prevention & AML Services: Third-party services engaged for anti-fraud and anti-money laundering screening, operating under contractual confidentiality and data protection obligations.

6.2 International Transfers

In some cases, personal data may be transferred to, stored in, or processed by service providers located outside Malaysia. Where such transfers occur, QT777 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection standards — to protect your information at a level consistent with applicable data protection law.

Data Retention

QT777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of your account and for a minimum period of five (5) years following account closure, to comply with AML and financial record-keeping obligations.
• KYC Documentation: Retained for a minimum of five (5) years following account closure or the last transaction date, in accordance with applicable anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years for financial audit and regulatory compliance purposes.
• Support Communications: Retained for a period of two (2) years from the date of the last communication, or longer if required in connection with an ongoing dispute.
• Technical Logs: Typically retained for 90 days for security and debugging purposes, unless a longer period is required for an active investigation.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to any individual.

Security Measures

QT777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and QT777 servers.
• Encrypted storage of sensitive data including password hashes and identity document references.
• Two-factor authentication (2FA) available for all player accounts.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security specialists.
• Automated fraud detection and real-time transaction monitoring systems.
• Incident response procedures to manage and report data breaches in accordance with applicable regulatory requirements.

Cookies & Tracking Technologies

9.1 How QT777 Uses Cookies

QT777 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and gather aggregate analytics data on how the platform is used. We do not use third-party advertising cookies or cross-site tracking technologies.

9.2 Types of Cookies Used

• Essential Cookies: Strictly necessary for the platform to function. These include session cookies that maintain your authenticated login state. These cannot be disabled without disrupting platform functionality.
• Functional Cookies: Store user preferences such as language settings and display options to improve your experience across sessions.
• Analytics Cookies: Collect anonymised data on how players navigate the platform — which pages are visited, how long sessions last, and which features are used most. This data is used internally to guide product improvements. No personal identifiers are included in analytics data shared externally.

9.3 Managing Cookie Preferences

You may manage cookie preferences through your browser settings. Most browsers allow you to refuse, delete, or be notified before a cookie is placed. Note that disabling essential cookies will impair or prevent your ability to use the QT777 platform.

Your Data Rights

Subject to applicable law and certain exceptions, you hold the following rights in respect of your personal data held by QT777. To exercise any of these rights, contact our support team via the details in Section 13 below.

Minors

The QT777 platform is strictly for adults aged 21 and above. QT777 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor during registration or at any other stage, we will immediately close the associated account and permanently delete all related personal data from our systems.

If you believe that a minor has registered on the QT777 platform, please contact our support team immediately so that we can investigate and take appropriate action.

Changes to This Privacy Policy

QT777 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this document reflects the date of the most recent revision.

Where changes are material — meaning they significantly affect your rights or how we use your personal data — QT777 will provide notice via a prominent notification on the platform homepage prior to the changes taking effect. Your continued use of the QT777 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically. Historical versions of this Policy are available upon request to [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or QT777's data processing practices, please contact us using the channels below. All privacy-related enquiries should be marked as such to ensure they are directed to the appropriate team.

• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget on the QT777 platform.
• Email (plain text — not a link): [email protected] — include "Privacy Request" or "Data Rights Request" in your subject line.
• Response Time: Acknowledgement within 72 hours; full resolution within 30 calendar days for formal data rights requests.